Lakeside Parlour

Privacy Policy

Lakeside Parlour Dining & Poker respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our restaurant, cocktail parlour, and offline poker events.

This policy applies to all visitors to our website and guests of our venue. It covers information collected online and offline in connection with our services. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector (Law 25).

Effective Date: September 22, 2026

Information We Collect

Types of Information Collected

We collect information you provide directly to us when you make a reservation, request a seat at a poker event, contact us, or otherwise interact with our website. This may include your name, email address, phone number, reservation details, dietary preferences, and any other information you choose to provide.

  • Contact information: name, email, phone number.
  • Reservation details: date, time, party size, special requests.
  • Event requests: preferred poker event date and time.
  • Communications: messages sent through our contact form or email.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, such as your IP address, browser type, pages visited, and time spent on the site. This information is used to improve our website and services.

  • IP address and approximate location.
  • Browser type and operating system.
  • Pages visited and navigation patterns.
  • Referring website or search engine.

How We Use Your Information

Purposes of Use

We use your personal information to provide and improve our services, process reservations and event requests, communicate with you, and ensure the safety and security of our venue. We do not use your information for online gambling or any wagering activities.

  • Process and manage dining reservations.
  • Process requests for seats at offline poker events.
  • Respond to inquiries and provide customer support.
  • Send important updates about your reservations or events.
  • Improve our website and services based on usage patterns.
  • Comply with legal obligations and enforce our terms.

Sharing and Disclosure

Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our website, processing reservations, or managing events, but only to the extent necessary to perform those services. These providers are contractually obligated to protect your information.

  • Service providers: website hosting, reservation systems, email services.
  • Legal requirements: we may disclose information if required by law or to protect our rights.
  • Business transfers: in the event of a merger or acquisition, your information may be transferred as part of the business assets.

Data Retention and Security

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Reservation and event request information is typically kept for a reasonable period to manage your visit and for record-keeping.

  • Reservation details: retained for up to 24 months after the reservation date.
  • Event requests: retained for up to 24 months after the event date.
  • Communications: retained as needed to resolve inquiries or as required by law.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and regular security reviews.

  • Encryption of data in transit and at rest.
  • Restricted access to personal information on a need-to-know basis.
  • Regular security assessments and staff training.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request deletion of your information, subject to legal or contractual retention requirements.

  • Right to access: request a copy of your personal information.
  • Right to correction: request updates to inaccurate information.
  • Right to deletion: request removal of your information, where applicable.
  • Right to withdraw consent: you may withdraw consent for certain uses at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days, as required by Canadian privacy laws.

Cookies and Tracking Technologies

Cookie Usage

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

  • Essential cookies: necessary for website functionality.
  • Analytics cookies: help us understand how visitors use the site.
  • Preference cookies: remember your choices (e.g., language).
  • You can disable cookies in your browser, but some features may not work properly.

Children's Privacy

Age Restriction

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will delete it promptly.

  • Age requirement: 18+ for all services.
  • No intentional collection from minors.
  • Parents or guardians may contact us to request deletion.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this page periodically.

  • Changes will be posted on this page.
  • The effective date at the top will be updated.
  • Material changes may be communicated via email or website notice.

Contact Us

Privacy Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: